Email Alert Rules enable administrators to receive notifications when specific events occur, such as backup or sync failures. These alerts can be delivered not only to individuals but also integrated with RMM, PSA, and Service Desk platforms, helping teams identify and resolve issues before they impact your clients. This ensures proactive monitoring and enables faster response times to potential problems.
This guide outlines how to navigate the alerting section, and how to create and configure an email alert rule using the available settings.
Navigation
To view Alerting, choose Alerting from the left-hand menu
To create a new Alerting Rule:
Alerting → Alerts → Add Rule
To quickly enable or disable a Rule (Status), edit a Rule, or delete Rules.
Alerting → Alerts
To view the Logs of previously run Rules
Alerting → Logs
Creating and Managing Rules
Configuring a Rules Details
Name
Enter a clear and descriptive name for the alert rule (e.g., ClientX Server Backup Failures).
Description
Provide additional context about what the Rule monitors and why it exists.
Enabled
Toggle this option to activate or deactivate the Rule.
Select Clients
In the Clients section:
Select one or more clients the Alert Rule should apply to.
You can choose:
All clients, or
Specific clients from the list (e.g., "Arma-Dev", "Arma-Frankfurt")
Define Conditions
The Condition section determines when the alert will trigger.
Available Options
Protected Item Type
Choose the type of item to monitor, such as:Server
Workstation
M365 Tenant
Sync Status
Define the status that will trigger the alert:Failure (most common)
Success
Warning
Example
Set Protected Item Type = Server and Sync Status = Failure to receive alerts when server backups fail.
Configure Email Notification
Email Addresses
Enter one or more recipient email addresses.
Separate multiple addresses using:
Commas ,
Semicolons ;
New lines
Subject
Define the email subject line.
You can include dynamic variables (see below) to provide context.
Email Body
Compose the notification message content.
You can use dynamic placeholders to include system-generated details.
Use Dynamic Parameters
You can insert predefined variables into the Subject or Email Body to automatically include useful data.
Available Parameters
{{DeviceName}} – Machine / device name
{{ClientName}} – Client Organisation name
{{ProfileName}} – Backup profile name
{{SyncStatus}} – Failure / Waring / Success
{{SyncAction}} – Backup / Restore / etc.
{{ProtectedItemType}} – Server / Workstation / M365 Tenant
{{SyncDate}} – UTC date and time of the sync
{{Message}} – Sync Results or error message
{{RuleName}} – Name of this alert rule
Example
Save the Rule
Click Create Rule to finalize and activate the alert.
Test the Alert
Use the Test Email button to:
Verify email delivery
Confirm formatting and variable usage
Best Practices
Use descriptive rule names
Avoid sending alerts to too many recipients
Use dynamic variables for clarity
Test alerts before finalizing
Summary
By configuring alert rules with specific conditions and meaningful email content, administrators can ensure timely visibility into system events while avoiding unnecessary alerts.